Customer Service Contact
what's app: 0044 75 4917 8401
mobile: 0027 84 677 7799
South Africa's Braai Army and Tours will not be liable or held responsible for any losses or damages of any person or equipment trough any event or tour. Attendees do so at their own risk .
Pricing and Ticketing Policy
5. Pricing & Ticketing Information
5.1 If The Braai Army discovers an error in the price or nature of the Ticket you have ordered from The Braai Army (Eugene Zietsman), The Braai Army (Eugene Zietsman) will inform you as soon as possible and give you the option of reconfirming your order at the correct price/specification, or cancelling it. If The Braai Army (Eugene Zietsman) is unable to contact you, it will treat the order as cancelled and you will be given a refund at the face value of the Ticket on request, provided the request is made within a reasonable period.
5.2 GJ's (Eugene Zietsman) may apply a fee in addition to the Ticket price to cover the costs associated with processing and issuing Tickets purchased (including postage and delivery costs to reflect the chosen method of Ticket delivery). Any such additional fee will not exceed the relevant costs borne by The Braai Army (Eugene Zietsman).
5.3 If outstanding sums are not paid within a reasonable period, The Braai Army may terminate the instalment arrangement and either require you to pay all sums due plus interest or terminate this agreement and seek to sell the Season Ticket to a third party for the remainder of the Matches.
5.4 You may be subject to legal action by The Braai Army T(Eugene Zietsman) to recover any losses incurred ifhe Braai Army (Eugene Zietsman) is unable to resell the Season Ticket. In addition, failure to pay may affect your ability to purchase tickets for future events or matches, to renew the Season Ticket, or to pay by instalments in the future.
Cancellation, Refund and Exchange Policy
6.1 Once you have purchased a Ticket, you will not be entitled to cancel it without the agreement of The Braai Army (Eugene Zietsman) and no refund will be payable by The Braai Army (Eugene Zietsman) for any events/matches that you decide not to attend or are unable to attend.
6.2 In particular, you should note the following:
6.2.1 the dates, locations and times of all of events/matches are subject to alteration and The Braai Army will have no liability to you if these are altered;
6.2.2 The Braai Army (Eugene Zietsman) will use reasonable endeavours to publicise any changes to the date, locations and times of any Match as far in advance as possible via its website. The Braai Army (Eugene Zietsman) recommends that you check its website and facebook pages on a regular basis in order to confirm the latest dates and times of events/matches;
6.2.3 Events/matches may be postponed, abandoned or relocated (for example, due to pitch or weather conditions or other circumstances outside GJ's (Eugene Zietsman) control). You should retain the Ticket you were originally issued. Subject to Clause 6.2.4 below, you will be entitled to attend the re-arranged event/match using the same Ticket but The Braai Army does not accept any other liability to you in these circumstances; and
6.2.4 Events/matches may, occasionally, require to be played behind 'closed doors' meaning that no spectators are allowed to attend.
6.3 If an event/match is cancelled and not subsequently re-arranged, or requires to be played behind closed doors, you will be entitled to a refund of the face value of your Ticket for that event/match.
6.4 Entry to any alternative venue will be subject to the ground rules applying at that venue.
6.5 The Braai Army may charge an administration fee for any cancellations exchanges and refunds.
1. What personal information we collect
We may collect, hold and use the following personal information from or about you:
your name, address, date of birth, telephone number, email address and gender;
your billing address;
any other personal information you provide to us when contacting or corresponding with us, when requesting any products and services from us, when providing any products and services to us, when entering into or performing any contract with us, when signing up to, attending or participating in our events, competitions or matches, or when entering our promotions.
We may monitor or record your telephone conversations with us for security purposes and to improve the quality of products and services on offer to you.
Please note that CCTV is in operation at our the premises we use, matches and events for safety, security and crime prevention purposes.
Please also note that filming and photography takes places at certain of our matches, competitions and events. By attending any match, competition or event, you agree to your image being filmed, photographed or recorded at that match, competition or event and grant your permission, free of charge, for both GJ's (Eugene Zietsman) and its licensees to use such images in pictures and/or films (including publication on the internet and in social media).
2. Why we collect your personal information
We may collect, hold and use personal information from or about you for the following purposes:
to manage, develop, promote and administer matches, competitions, events and the sport of rugby union;
to administer and complete any request that you make of us, for example to provide any product or service that you have requested from us (and to keep in contact with you for such purposes);
to enable us to administer and provide any of our competitions, events or other offers/promotions that you have entered or are taking steps to enter with us (and to keep in contact with you for such purposes);
to manage, understand and respect your preferences;
to improve the products and services we offer;
to obtain feedback on our website or on our events, competitions, products and services;
for record keeping, research, monitoring and analysis purposes;
to you keep you informed of any changes to our website;
to help diagnose server problems and administer our website;
for the purposes of the performance of any contract that you have entered into or are taking steps to enter into with us (and to keep in contact with you for such purposes);
to set up and administer any of your online accounts with us;
to keep you informed via mail, email, SMS or telephone about other offers, events, products and services offered by us, or our sponsors or partners, that may be of interest to you and to personalise and/or tailor any such communications (only if you have agreed to be contacted in this way and subject to your ability to withdraw this agreement at any time); and
to comply with applicable laws or regulations, court orders, law enforcement and fraud prevention requirements.
We may ask you from time to time if we can collect, hold and use your personal information for other purposes. If we do so, we will provide you with any necessary information on how we will use your personal information for such additional purposes.
3. Who we share your personal information with and why
Unless you specifically agree or ask us to share your personal information with a third-party, your personal information will only be shared as follows:
with other members of our group of companies;
with our website hosting, server and IT systems providers;
with any third-party whose services we require to use for the administration, management or completion of any request that you have made of us or any contract that you have entered into (or taken steps to enter into) with us. Depending on the relevant circumstances, these may include our online ticketing services provider, our catering & hospitality services provider, our retail services provider, our printing and fulfilment providers, our customer relationship management database/services provider, the rugby club, body or society of which you are a member, or any third-party operator of a match, competition or event at one of our sites;
with any third-party whose services we require to use for credit control, debt collection or payment processing purposes;
with any actual or potential purchaser of the whole or any part of our business or assets (or those of any members of our group of companies);
with our sponsors or partners to keep you informed via mail, email, SMS or telephone about other offers, events, products and services offered by them that may be of interest to you (only if you have agreed for your personal information to be shared in this way and subject to your ability to withdraw that agreement at any time);
with our professional and legal advisers for the purposes of taking such advice; or
with any third party where necessary to comply with applicable laws or regulations, court orders, law enforcement, fraud prevention, to enforce the terms under which you contracted with us, or to protect our rights, property or the safety and security of users of our website or attendees at our matches, competitions and events.
If we share your personal information with third-parties, they will be “processors” and subject to written conditions to only process your personal information in accordance with our instructions and to protect it. We will only share your personal information with third-parties if we are required to do so for specific purposes and will take reasonable steps to ensure that recipients only process the disclosed personal information in accordance with those purposes.
4. How your personal information is protected and where it is kept
Your personal information will be held within the United Kingdom or in the European Economic Area on a secure server. We will use reasonable security measures to seek to prevent unauthorised access to your personal information.
If a password is required to access certain areas of our website, IT systems or applications, you are responsible for keeping your password secure and confidential. You must not leave your password unattended or disclose your password to any other person.
5.How long your personal information is kept
Your personal information will be held for no longer than is reasonably necessary for the purpose for which it was obtained. We will carry out periodic reviews of the personal information that we hold about you to ensure that this is the case.
We will also retain your personal information to maintain historical, statistical and statutory records in accordance with applicable laws, regulations or guidance.
6. Your rights
You have the right to request that any inaccurate or incomplete personal information that we hold about you is modified or corrected at any time.
In certain circumstances, you have the right to request that we delete the personal information we hold about you at any time (although this may adversely affect your ability to attend or participate in our matches, competitions or events, to obtain products and services from us, or to use our website).
In certain circumstances, you have the right to request that we restrict or stop the processing of your personal information for specific purposes at any time (although this may adversely affect your ability to attend or participate in our matches, competitions or events, to obtain products and services from us, or to use our website);
In certain circumstances, you have the right to request that we provide your personal information to you in a particular format for your own re-use.
You have the right to access (without charge) the personal information that we hold about you by making a “subject access request” of us at any time.
To exercise any of the above rights, please contact us using the details set out below. Any requests will be considered under applicable data protection legislation. If you remain dissatisfied, you have the right to raise a complaint with the Information Commissioner’s Office at ww.ico.org.uk.